
FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE A BOOKING? Click Book Now above and register your details. New to the studio? Purchase the TRIAL “Try Me” $49 package. Existing clients can purchase any class package or membership that is usable for Reformer. Once purchased, simply book into your STRENGTH & FLOW class. Please ensure you read all information on this page, particularly the cancellation policy below.
CAN ATTEND A STRENGTH & FLOW SESSION IF I HAVE AN INJURY? This depends on what injury you have and stage of rehabilitation. Generally you want to seek medical advice and clearance before exercising. Please discuss this with me before booking.
DO YOU ASSIST WITH NUTRITION? Unfortunately there is not enough time to assist with this in this class. However you are welcome to sign up to the NUTRITIONAL COACHING service I offer, see the tab above to find out more.
HOW MANY SESSIONS IS THE STRENGTH & FLOW A WEEK? There are FIVE classes per week and you can book as many as you like. Or you may wish to add a Private Personal Training Session or a Reformer Pilates class. Reformer can also be paid with the TRAIL TRY ME if your new or if your a current client you may use any package or membership..
WHAT DO I NEED TO WEAR & BRING? Please bring a water bottle and sweat towel, and wear clean trainers. Pilates socks or bare feet are welcome for the finishing flow. We also recommend having a light meal or snack beforehand—exercising on an empty stomach can cause blood sugar levels to drop quickly, leaving you feeling faint. All other equipment is provided in the studio, and we have a bathroom available for your convenience.
WHAT ARE YOUR OPENING HOURS? Strength & FLOW takes place Monday to Thursday, while our Pilates Reformer studio operates 7 days a week. The studio does remain open in January, we only close for a short break between Christmas and New Year to allow everyone a chance to recharge.
WHAT DO YOU CHARGE? Trial “TRY ME”: $49 for two classes on our schedule. Our induction is also considered a class. Memberships (weekly) or packages (paid in full, 4‑month expiry) start from $25/week. Memberships include flexible holds, and credits can be used any way you like — not limited to one class per week.
WHAT IF I CAN'T MAKE IT GET SICK, OR GET COVID? We have a 12hr cancellation policy. You will be sent an email reminder with the latest time you can cancel to receive your credit back into your account.
HOW DO I CANCEL A SESSION? Via the app or the desktop Wellness Living Program.
I'M PREGNANT CAN I STILL ATTEND SESSIONS? You sure can. I have worked with Midwives in the past during clients pregnancy and postnatal if returning soon after birth. This is to keep you supported and safe as the body changes. It is important to remain active during pregnancy. However if during the Strength HIIT you decide the pregnancy is making it too difficult, I will offer a credit to your account to access in the future for the remaining classes.
WHEN CAN I GET BACK INTO SESSIONS POST BABY? I ask that you wait until at least 6 weeks after you have given birth. If you want to come back earlier, I request clearance from your medical practitioner. If you birthed via C-section a 12 week wait is required. I trained to work alongside Physiotherapists and Obstetricians if there are any post-natal issues.
PRE/POST NATAL - CAN I BRING MY BABY? Feel free to ask—sometimes it’s possible, sometimes not. Over the years, I’ve had clients bring their babies along who’ve now grown into teenagers while training with me!
Fancy a team bonding experience that covers exercise too? I can cater to all corporate groups and levels of fitness. Email me to discuss my corporate rates.
TORQUE FITNESS NZ – TERMS & CONDITIONS AND WAIVER OF LIABILITY 1. Acceptance of Terms By enrolling in or participating in any class, session, workshop, program, or service offered by Torque Fitness NZ (including but not limited to Reformer Pilates, Strength, Personal Training, and Nutritional Coaching), or by engaging in discussions with staff, contractors, or participants, you (“Participant”, “you”, or “your”) acknowledge that you have read, understood, and voluntarily agree to abide by these Terms and Conditions, including the Waiver of Liability set out below. If you are under 18 years of age, you confirm that you have obtained parental or guardian consent (minimum age 16 years with consent) to participate. 2. Professional Qualifications and Scope of Advice a. Torque Fitness NZ is owned and operated by Tracey Tordoff, a qualified personal trainer and reformer instructor. b. Tracey Tordoff is not a registered nutritionist or medical practitioner, and neither she nor any Torque Fitness NZ employee, contractor, or participant purports to have formal qualifications in those areas. c. From time to time, general discussion or guidance on nutrition, health, or medical-related topics may occur; however, such discussion should not be considered professional advice. d. Torque Fitness NZ does not verify, endorse, or accept responsibility for the accuracy or completeness of any comments, recommendations, or advice shared by other participants or third parties. e. You should seek appropriate professional or medical advice if you have, or suspect you may have, specific dietary needs, health conditions, or physical restrictions. 3. Fitness Suitability and Responsibility a. You are solely responsible for ensuring that you possess the necessary fitness level and physical capability to participate in any Torque Fitness NZ class or activity. b. You should consult a qualified health professional before commencing any new exercise program or if you have any concerns about your physical ability to participate. 4. Pregnancy and Postpartum Participation a. If you are pregnant or in the postpartum stage, you participate entirely at your own risk. b. You are strongly encouraged to consult a qualified medical professional and obtain clearance before participating in any Torque Fitness NZ class or activity. c. While general discussion or guidance may occur in pregnancy-specific sessions, no professional medical or therapeutic advice is provided. d. Torque Fitness NZ disclaims all liability for any harm arising from or related to participation under these circumstances. 5. Risks and Safety Acknowledgement a. You acknowledge that participation in Torque Fitness NZ classes involves inherent risks, including but not limited to strains, sprains, muscular injuries, falls, equipment-related injuries (including reformer machines and props), and physical exertion injuries. b. You participate voluntarily and may decline any exercise or movement at any time. c. You must inform Torque Fitness NZ of any medical conditions, injuries, or factors that may increase your risk prior to participation. Torque Fitness NZ reserves the right to require medical clearance before allowing participation. d. You agree to follow all safety instructions and studio policies at all times to ensure your safety and the safety of others. 6. Limitation of Liability a. Torque Fitness NZ shall not be legally responsible or liable for any injury, illness, damage, loss, or expense sustained by any participant during or as a result of participation in any Torque Fitness NZ class, service, or activity. b. You expressly waive any claim for compensation or reimbursement of medical or other costs associated with participation. c. To the extent permitted by law, any liability established against Torque Fitness NZ shall be strictly limited to the total of the membership or class fees paid by you in connection with the claim. 7. Results Disclaimer Torque Fitness NZ makes no guarantee or warranty regarding the achievement of any particular physical, nutritional, or performance result. Individual outcomes will vary based on personal effort, medical history, and lifestyle factors. 8. Filming, Photography, and Media Use a. Classes and activities may be recorded or photographed for promotional purposes. b. By participating, you grant Torque Fitness NZ unconditional permission to use, reproduce, distribute, and display your image, voice, and likeness (in full or part) for publicity, promotional, or editorial purposes in any media format, worldwide and in perpetuity, without compensation. c. You waive any right to inspect or approve such material or to seek royalties arising from its use. 9. Memberships, Packages, and Pricing Changes a. Torque Fitness NZ reserves the right, at its sole discretion, to amend, vary, or discontinue any memberships, packages, class formats, timetables, pricing, inclusions, or benefits at any time without prior notice. b. This includes changes to booking rules, cancellation windows, late-cancellation penalties, attendance limits, and refund policies. c. Continued participation or purchase after such changes constitutes acceptance of the updated terms. 10. Bookings, Data Privacy, and Use of Wellness Living Platform a. All bookings, scheduling, payments, and client records for Torque Fitness NZ are managed through the Wellness Living platform (“the Booking Platform”). b. All personal data collected during the booking process (including name, contact information, and payment details) is stored and processed exclusively by Wellness Living in accordance with their Privacy Policy and relevant data protection laws. c. Your personal data is used solely for the purpose of managing your bookings, memberships, and related communication for Torque Fitness NZ. d. Torque Fitness NZ does not store or manage your personal data beyond what is accessible within the Wellness Living system. e. In the event of a data breach, system error, or unauthorized access of personal data held by Wellness Living, any claim, complaint, or cause for redress lies solely with Wellness Living, as the data controller. Torque Fitness NZ shall not be held liable for any such incident beyond its control. 11. Amendments to Terms These Terms and Conditions, including the Waiver of Liability, are subject to change without notice. The updated version will be made available via Torque Fitness NZ’s website, booking platform, or other communication channels. Continued participation constitutes acceptance of any revised terms.
SICK OR CANCELLATIONS
CONDITIONS OF PARTICIPATION
PRE/POST NATAL CLIENTS
CORPORATE FITNESS
HELP!
If you need HELP, want to book or have questions but don't know what to do. Please - ring me (Tracey) or email me, details at bottom of the page (click on symbol or key it in!) I AM ALWAYS AVAILABLE TO TALK, TEXT OR EMAIL.
WHAT'S INVOLVED IN Strength & FLOW All you need to bring is a willingness to give it a go—we welcome all ages and fitness levels! You'll train in a small group of up to 4 people, working through a variety of exercises with fresh routines each week. A strength-focused class using weights and bodyweight exercises on the mat/floor, finishing with a flexibility flow to lengthen and restore the body on the mat/reformer. There's no competition—just you, moving at your own pace, with our support and motivation to help you become the best version of yourself.

