
FREQUENTLY ASKED QUESTIONS
WHAT'S INVOLVED IN Strength HIIT? All you need to bring is a willingness to give it a go—we welcome all ages and fitness levels! You'll train in a small group of up to 4 people, working through a variety of exercises with fresh routines each week. There's no competition—just you, moving at your own pace, with our support and motivation to help you become the best version of yourself.
HOW DO I MAKE BOOKINGS? Strength HIIT fills up quickly! If you’re interested in the dates listed on the homepage, please send me an email using the link at the bottom of the page to register your interest. Priority is given to those who have completed the previous term before new members are accepted. Please take a moment to read through all the information on this page—especially the cancellation policy below.
CAN ATTEND A STRENGHT HIIT SESSION IF I HAVE AN INJURY? This depends on what injury you have and stage of rehabilitation. Generally you want to seek medical advice and clearance before exercising. Please discuss this with me before booking.
DO YOU ASSIST WITH NUTRITION? Unfortunately there is not enough time to assist with this in this class. However you are welcome to sign up to the NUTRITIONAL COACHING service I offer, see the tab above to find out more.
HOW MANY SESSIONS IS THE STRENGTH HIIT A WEEK? This is one session a week, however if you miss a class as you are away, if a gap appears in the other time slot you are welcome to move into it. Or you may wish to add a Private Personal Training Session or a Reformer Pilates class. These cannot be paid with the Strength HIIT credit.
WHAT DO I NEED TO WEAR & BRING? Please arrive at the studio wearing comfortable workout clothing that allows you to move freely. For hygiene reasons, the following items are essential: A sweat towel A water bottle Clean sneakers (no mud or grass, please) We also recommend having a light meal or snack beforehand—exercising on an empty stomach can cause blood sugar levels to drop quickly, leaving you feeling faint. All other equipment is provided in the studio, and we have a bathroom available for your convenience.
WHAT ARE YOUR OPENING HOURS? Strength HIIT takes place Monday to Thursday, while our Pilates Reformer studio operates 7 days a week. We may run a January Strength HIIT, depending on interest. The Pilates Studio will remain open in January, except for a short break between Christmas and New Year to allow everyone a chance to recharge.
WHAT DO YOU CHARGE? With only 4 participants in Strength HIIT sessions $28 per session, and can be either paid on a payment plan or in a block.
WHAT IF I CAN'T MAKE IT GET SICK, OR GET COVID? Since this is a block course, cancelled sessions cannot be postponed. However, you’re welcome to make up missed sessions in other available time slots—these are offered on a first-come, first-served basis. We also have a group messenger page to keep everyone connected and informed. If you contract COVID or the flu and can provide confirmation, I’m happy to refund up to two classes.
HOW DO I CANCEL A SESSION? Communicate via the messenger group page or via text. If you find that the Strength HIIT you've booked is not for you, please note there is no refund.
I'M PREGNANT CAN I STILL ATTEND SESSIONS? You sure can. I have worked with Midwives in the past during clients pregnancy and postnatal if returning soon after birth. This is to keep you supported and safe as the body changes. It is important to remain active during pregnancy. However if during the Strength HIIT you decide the pregnancy is making it too difficult, I will offer a credit to your account to access in the future for the remaining classes.
WHEN CAN I GET BACK INTO SESSIONS POST BABY? I ask that you wait until at least 6 weeks after you have given birth. If you want to come back earlier, I request clearance from your medical practitioner. If you birthed via C-section a 12 week wait is required. I trained to work alongside Physiotherapists and Obstetricians if there are any post-natal issues.
PRE/POST NATAL - CAN I BRING MY BABY? Feel free to ask—sometimes it’s possible, sometimes not. Over the years, I’ve had clients bring their babies along who’ve now grown into teenagers while training with me!
Fancy a team bonding experience that covers exercise too? I can cater to all corporate groups and levels of fitness. Email me to discuss my corporate rates.
TORQUE FITNESS NZ – TERMS & CONDITIONS AND WAIVER OF LIABILITY 1. Acceptance of Terms By enrolling in or participating in any class, session, workshop, program, or service offered by Torque Fitness NZ (including but not limited to Reformer Pilates, Strength, Personal Training, and Nutritional Coaching), or by engaging in discussions with staff, contractors, or participants, you (“Participant”, “you”, or “your”) acknowledge that you have read, understood, and voluntarily agree to abide by these Terms and Conditions, including the Waiver of Liability set out below. If you are under 18 years of age, you confirm that you have obtained parental or guardian consent (minimum age 16 years with consent) to participate. 2. Professional Qualifications and Scope of Advice a. Torque Fitness NZ is owned and operated by Tracey Tordoff, a qualified personal trainer and reformer instructor. b. Tracey Tordoff is not a registered nutritionist or medical practitioner, and neither she nor any Torque Fitness NZ employee, contractor, or participant purports to have formal qualifications in those areas. c. From time to time, general discussion or guidance on nutrition, health, or medical-related topics may occur; however, such discussion should not be considered professional advice. d. Torque Fitness NZ does not verify, endorse, or accept responsibility for the accuracy or completeness of any comments, recommendations, or advice shared by other participants or third parties. e. You should seek appropriate professional or medical advice if you have, or suspect you may have, specific dietary needs, health conditions, or physical restrictions. 3. Fitness Suitability and Responsibility a. You are solely responsible for ensuring that you possess the necessary fitness level and physical capability to participate in any Torque Fitness NZ class or activity. b. You should consult a qualified health professional before commencing any new exercise program or if you have any concerns about your physical ability to participate. 4. Pregnancy and Postpartum Participation a. If you are pregnant or in the postpartum stage, you participate entirely at your own risk. b. You are strongly encouraged to consult a qualified medical professional and obtain clearance before participating in any Torque Fitness NZ class or activity. c. While general discussion or guidance may occur in pregnancy-specific sessions, no professional medical or therapeutic advice is provided. d. Torque Fitness NZ disclaims all liability for any harm arising from or related to participation under these circumstances. 5. Risks and Safety Acknowledgement a. You acknowledge that participation in Torque Fitness NZ classes involves inherent risks, including but not limited to strains, sprains, muscular injuries, falls, equipment-related injuries (including reformer machines and props), and physical exertion injuries. b. You participate voluntarily and may decline any exercise or movement at any time. c. You must inform Torque Fitness NZ of any medical conditions, injuries, or factors that may increase your risk prior to participation. Torque Fitness NZ reserves the right to require medical clearance before allowing participation. d. You agree to follow all safety instructions and studio policies at all times to ensure your safety and the safety of others. 6. Limitation of Liability a. Torque Fitness NZ shall not be legally responsible or liable for any injury, illness, damage, loss, or expense sustained by any participant during or as a result of participation in any Torque Fitness NZ class, service, or activity. b. You expressly waive any claim for compensation or reimbursement of medical or other costs associated with participation. c. To the extent permitted by law, any liability established against Torque Fitness NZ shall be strictly limited to the total of the membership or class fees paid by you in connection with the claim. 7. Results Disclaimer Torque Fitness NZ makes no guarantee or warranty regarding the achievement of any particular physical, nutritional, or performance result. Individual outcomes will vary based on personal effort, medical history, and lifestyle factors. 8. Filming, Photography, and Media Use a. Classes and activities may be recorded or photographed for promotional purposes. b. By participating, you grant Torque Fitness NZ unconditional permission to use, reproduce, distribute, and display your image, voice, and likeness (in full or part) for publicity, promotional, or editorial purposes in any media format, worldwide and in perpetuity, without compensation. c. You waive any right to inspect or approve such material or to seek royalties arising from its use. 9. Memberships, Packages, and Pricing Changes a. Torque Fitness NZ reserves the right, at its sole discretion, to amend, vary, or discontinue any memberships, packages, class formats, timetables, pricing, inclusions, or benefits at any time without prior notice. b. This includes changes to booking rules, cancellation windows, late-cancellation penalties, attendance limits, and refund policies. c. Continued participation or purchase after such changes constitutes acceptance of the updated terms. 10. Bookings, Data Privacy, and Use of Wellness Living Platform a. All bookings, scheduling, payments, and client records for Torque Fitness NZ are managed through the Wellness Living platform (“the Booking Platform”). b. All personal data collected during the booking process (including name, contact information, and payment details) is stored and processed exclusively by Wellness Living in accordance with their Privacy Policy and relevant data protection laws. c. Your personal data is used solely for the purpose of managing your bookings, memberships, and related communication for Torque Fitness NZ. d. Torque Fitness NZ does not store or manage your personal data beyond what is accessible within the Wellness Living system. e. In the event of a data breach, system error, or unauthorized access of personal data held by Wellness Living, any claim, complaint, or cause for redress lies solely with Wellness Living, as the data controller. Torque Fitness NZ shall not be held liable for any such incident beyond its control. 11. Amendments to Terms These Terms and Conditions, including the Waiver of Liability, are subject to change without notice. The updated version will be made available via Torque Fitness NZ’s website, booking platform, or other communication channels. Continued participation constitutes acceptance of any revised terms.
SICK OR CANCELLATIONS
CONDITIONS OF PARTICIPATION
PRE/POST NATAL CLIENTS
CORPORATE FITNESS
HELP!
If you need HELP, want to book or have questions but don't know what to do. Please - ring me (Tracey) or email me, details at bottom of the page (click on symbol or key it in!) I AM ALWAYS AVAILABLE TO TALK, TEXT OR EMAIL.