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WHAT IS TORQUE REFORMER PILATES? Torque Reformer Pilates blends the core principles of mat Pilates with dynamic, full-body workouts using the Reformer machine. The Reformer includes a moving carriage, foot bar, pulleys, and five adjustable springs with varying resistance levels — enabling you to customise each session to suit your fitness level and personal goals.

HOW DO I MAKE A BOOKING & WHICH CLASS SHOULD I CHOOSE? Please take a moment to read the information on this page to help guide your booking. 1. FIRST TIME? Purchase a ‘TRY ME’ 2-Class Pack for $49 (Need help using the booking system? Check out the Booking Tips tab above before clicking through.) 2. CHOOSE YOUR CLASS: We offer Dynamic Pilates which blends Classical principles with strength-based movements to create a more powerful full-body workout. Classes for Everyone Our classes are designed for all levels of ability, agility, and age—everyone is welcome, men and women alike! We do ask that participants are 18 years or older, or 16+ with a completed parental guidance form. **Pilates Induction New to Reformer Pilates? You’ll need to attend an induction for health and safety reasons. Even if you’ve done Mat Pilates before, the Reformer requires its own introduction. (See FAQ for details.) **Pilates Principles Perfect for beginners and those refining their skills (everyone) —or anyone needing a time that fits their schedule. This class helps you build confidence and strong technique in a supportive environment, while also improving strength, balance, flexibility, and cardiovascular fitness to give you the complete workout you need. **Pilates Rehab / Mindful Movement A slower-paced class ideal for injury recovery, technique improvement. Pilates was originally created for rehabilitation. It’s also perfect if you’re new to the Reformer and prefer more time to learn the equipment and movements. **Flow & Flexibility This gentle, restorative class focuses on stretching, breathing, and alignment to help you move with greater ease. Designed to restore balance, increase range of motion, and bring calm to the body, it’s an ideal complement to your more dynamic sessions. **Pilates Open An advanced-level class for experienced practitioners. Mastery of spring selection and solid body awareness are essential. With expert guidance, you’ll be safely challenged to your limits—enhancing your strength, control, and technique—to elevate your Pilates practice to its highest level. 3. BEFORE BOOKING MULTIPLE SESSIONS Please make sure you’re familiar with our cancellation policy.

THIS IS MY FIRST TIME EVER CLASS – WHAT DO I NEED TO KNOW? If it’s your first time doing Reformer Pilates, you must complete an induction class or a 1:1 private session before joining regular classes. These options are clearly marked on the booking page. We recommend purchasing the TRY ME $49 pack, which includes two classes. Book your induction plus your next class if you like. You have one month to use this package. When booking, please complete the Health & Wellness Screening Form. This helps me understand any health considerations or limitations so I can tailor your exercises safely.

I'VE BEEN TO REFORMER PILATES BEFORE, WHAT DO I DO? If you’ve attended Reformer Pilates classes before you DO NOT need to do an induction class. If you wish to see what my classes are like your welcome to purchase the TRY ME PACK $49 on the website then choose 2 OPEN or PILATES PRINCIPLES classes.   During booking please complete the health & wellness screening form to help me understand your requirements. If your uncertain of the level to start out, please email or message me and we can work out where to start you off. ​

EVERYONE – PLEASE BRING TO YOUR FIRST CLASS AT TORQUE PILATES REFORMER Bring your enthusiasm, a water bottle, grip socks if you have them (these can be purchased online and collected from the studio), or bare feet are perfectly fine. Don’t forget a towel for any sweat. Please avoid coming on an empty stomach, as blood sugar can drop quickly and cause you to feel faint. We provide all other equipment you may need in the studio, and there’s a bathroom available. PLEASE NOTE: Classes start on time. The studio opens 5 minutes before your session so you can get organised with your drink, towel, etc. If you arrive late, you’ll be expected to join the class immediately with no warm-up time. Classes finish promptly as per the timetable to allow for cleaning before the next group. I kindly ask that you vacate the studio promptly at the end of your session. If you’d like to have a chat, please arrange a separate time — I’m always happy to make time for you!

WHAT DO I NEED TO WEAR? Come to the studio in comfortable clothing that allows you to move freely during your workout. Please wear grip socks (available to purchase online) or clean bare feet.

HOW MANY PEOPLE ARE THERE IN A CLASS? My Reformer classes are small and there are up to 4 people per class. ​

WHAT HOURS ARE YOU OPEN? Monday - Friday 6am - 7pm Saturday and Sunday 8am, 9am, 10am. Our induction classes are on Monday's at 4.30pm and Wednesday night at 7pm The studio may be closed on some public holidays and during the Christmas to New Year period to allow everyone time to recharge.

WHAT ARE YOUR PRICES & IS THERE A TIMETABLE? Please see the Schedule & Cost tab at the top for the full timetable and pricing details. Prices start at $49 for a two-class TRY ME pack. Casual classes are $39 each, with package rates from $26 per class.

WHAT FACILITIES DO YOU HAVE? The studio has a toilet and shower available for your use. There is parking for 4 vehicles directly outside the studio between 8am and 5pm. Outside of these hours, due to council regulations, you will need to park on the roadside.

HOW MANY REFORMER CLASSES SHOULD I DO EACH WEEK? It depends on your fitness goals, current level, and how quickly your body adapts and recovers. I recommend starting with no more than 2 classes per week for the first few weeks, then gradually increasing as you feel comfortable. You can also add a Flow & Flexibility class, which is for stretching the body at any time to complement your training. Doing 3 classes a week is ideal for seeing the best results. You might also consider mixing things up with a Personal Training or Bootcamp session.

WHEN CAN I MOVE UP TO AN OPEN CLASS? Moving up depends on your fitness level and your ability to perform exercises SAFELY and with good technique. OPEN classes use more challenging spring tensions, include advanced exercise progressions, and move at a faster pace. If you’re ready for an extra challenge, stepping up to an OPEN class is the natural next step. For your safety, it’s important to check with Tracey before moving up to the next level.

CAN I DO REFORMER PILATES IF I HAVE AN INJURY? Whether you can participate depends on the type of injury and your stage of rehabilitation. It’s important to seek medical advice and obtain clearance before starting exercise with us. You might feel ready to start with the Rehab / Mindful Movement class, which is designed to move at a slower pace and is specifically tailored for those with injuries. If you have an injury or are in recovery, please get in touch with Tracey before attending class. Send Tracey an email or text so you can discuss the best options for you.

HOW MANY TIMES CAN I USE THE INTRO OFFER? The intro offer can be used just once. The TRY ME pack includes 2 classes for $49 and is valid for one month from the date of your first booking.

WHAT IS THE CANCELLATION POLICY? We have a 12-hour cancellation policy. If you’re unable to attend a class, it’s your responsibility to cancel at least 12 hours before the start time. When you do, the class will be automatically credited back to your account. If you cancel within 12 hours of the class or do not show up, the session will be charged. Please note that all class packages have expiry dates. Any unused classes will expire; however, you may be able to use the expired credit option outlined in the FAQ question below. We appreciate your understanding. This policy helps ensure fairness to all clients and supports the smooth running of our studio.

WHAT IF MY CLASS IS CANCELLED? Classes with Tracey may still run with just one client, but you might be contacted to see if another time could work better to help consolidate numbers. For all other instructors, a minimum of two clients is required for the class to go ahead. If numbers are low, please check your inbox—cancellation emails may be sent up to 2 hours before class. For early morning classes (6am or 7am), any cancellation will be confirmed by 9pm the night before. If a class is cancelled for any reason, a class credit will automatically be returned to your account. Please note: While rare, cancellations may also occur due to instructor illness or other unforeseen circumstances. You will always be credited if this happens.

DO YOU HAVE WAITLISTS FOR CLASSES? Yes, we do. Simply click on the class you’d like to attend and add yourself to the waitlist. If a spot opens up, you’ll receive an email notification—this can happen up to 1 hour before the class begins. You won’t be charged while you're on the waitlist. However, if your plans change, please remove yourself from the waitlist. If you’re added to the class and don’t show up, the class will be charged. More often than not, waitlists work—so make the most of them!

I'M PREGNANT—CAN I STILL ATTEND SESSIONS? Absolutely! You’re welcome to attend sessions during pregnancy. I’ve previously worked alongside midwives to support clients both during pregnancy and postnatally, especially for those returning soon after birth. Staying active during pregnancy is important, and sessions are tailored to keep you safe and supported as your body changes. You’re certainly welcome to attend during your first trimester. Continuing beyond that will be a personal decision made in consultation with your instructor. If, for any reason, you’re unable to continue and still have unused credits, your credit expiry will be extended to one year from your baby’s birth date. This gives you the freedom to take your time—and I truly hope to welcome you back to Reformer Pilates when you're ready.

WHEN CAN I GET BACK INTO CLASSES POST-BABY? I recommend waiting at least 6 weeks after giving birth before returning to class. This allows your body time to begin healing and adjusting postnatally. If you’d like to return earlier, I require medical clearance from your doctor or midwife. If you had a C-section, the standard recommendation is to wait 12 weeks before resuming exercise, unless your healthcare provider gives you clearance to return earlier. This extended time frame helps ensure proper healing of abdominal tissues and prevents complications. I'm trained to work alongside Physiotherapists and Obstetricians to support you through any postnatal concerns, so you’ll be well looked after as you return to movement.

PRE/POSTNATAL – CAN I BRING MY BABY? Please check with me first, as it depends on the class. I’ve had some wonderful clients bring their babies—many of whom have grown into teenagers over the years we’ve trained together! So yes, in some cases, babies are absolutely welcome. Just reach out and we’ll see what works best.

REFORMER CLASSES

BOOKINGS /WAITLISTS /CANCELLATIONS

PRE/POST NATAL CLIENTS

HOW DO I USE CREDITS THAT HAVE EXPIRED? If your package/membership expires before you’ve used all your session credits, you may still be able to use them when you renew: *Renewing at the same or higher package/membership price: Carry over up to 50% of your unused credits. *Renewing at a lower package/membership price: Carry over up to 25% of your unused credits. Any unused credits beyond these limits will expire. This offer applies only to memberships or packages that expired within one month of your new purchase. The TRY ME pack is excluded. Unused credits will be re-issued at the new package or membership credit value. If your previous credits were purchased at a lower value, this may also mean an adjustment to the number of credits re-issued. If you have purchased our October 2025 Unlimited membership there is no opportunity to carry over unused credits. Pease contact Tracey to have the credits issued to your account - this will occur once the package or membership has expired.

WHAT ARE THE REWARD POINTS? Reward points = DISCOUNTED CLASSES > FREE CLASSES Everyone who reaches 50 = 25% OFF A CASUAL CLASS, 100 = $50% OFF A CASUAL CLASS , 150+ = FREE CASUAL CLASS Inspire others by making fitness a habit - be someone’s inspiration, be someone’s reason to never give up! Reward points given for registering, attending classes, events or appointments, referring, reviews and birthdays. Points are viewable on your profile page. ​

CAN I BOOK MORE CLASSES A WEEK IF I HAVE A 1 OR 2 CLASS MEMBERSHIP? Yes, you can! You're welcome to book as many classes as you like each week. Just keep in mind, you’ll still be charged for 1, 2, or 3 classes per week—depending on your membership—across the full term of your membership, even if you use all your sessions earlier. This system runs on trust, and we truly appreciate your honesty and commitment in keeping payments consistent.

HOW DO I CANCEL IF I'VE PURCHASED A WEEKLY MEMBERSHIP OR PACKAGE? If you've purchased weekly membership or package, there is no refund for unused portions once the package has started. Hopefully, your motivation to attend goes beyond just the payment! There is the ability to place your membership on hold - see the FAQ about this. If you have unused credits when your package expires, please refer to our policy on this also in FAQ. If a longer-term commitment doesn’t suit you, there’s a casual class option or a 3-class pass with a 4-month expiry available. Please note: None of the packages auto-renew (except for the Nutrition Coaching option), so you’ll be invited to renew your package when it ends.

WHAT HAPPENS IF I HAVE A DISHONOURED PAYMENT? If a membership or package payment is returned unpaid by your chosen financial institution, you will be responsible for any fees incurred by Torque Fitness NZ. This may include third-party processing fees as well as WellnessLiving processing charges.

WHAT HAPPENS IF I MAKE AN INCORRECT PURCHASE? Refunds are available for purchases made in error. A $5 administration fee will be applied to cover administrative time and third-party payment processing charges along with wellness living processing charges. This option to cancel your package / membership must be made within 5 days of the original purchase.

CAN I PUT MY MEMBERSHIP ON HOLD FOR A HOLIDAY? Yes, you can! You can pause your membership for up to 4 weeks per calendar year (Jan–Dec). How it works: Example: Membership 20 weeks Dec–Mar, away 2 weeks in Feb → place on hold, payments stop, expiry extends. Buy another 20 weeks Apr–Aug, need another 2-week hold → that’s your 4-week total for the year. Unlimited memberships can only be placed on a 2 week hold in a calendar year. First hold each year = free administration. Additional holds = $5 administration fee To request a hold: Email Tracey

CAN I PUT MY MEMBERSHIP ON HOLD FOR AN INJURY? Yes, you can put your Membership or Package on hold if you’re recovering from an injury or medical event which requires more than 4 weeks rehabilitation. For under four weeks we suggest you use the holiday hold option see the option above this one. We’ll just need proof from a medical professional to confirm the recovery time needed. There is an administration cost of $5 for this hold to occur plus an additional $5 for every hold you request. We do not offer refunds and can assist with rehabilitation through our Reformer Pilates or Personal Training platforms.

WHY CAN'T I BOOK A CLASS? MY MEMBERSHIP / PACKAGE IS NEW AND HAS CREDITS? The system sets your membership/package start date as the first class you booked.
👉 Example: If you buy a membership/package and book your first class on 15 Sept, but later try to book 10 Sept, the system won’t allow it (your start date is 15 Sept).
✅ If this happens, text/email Tracey and I can adjust the start date.

DO MEMBERSHIPS / PACKAGES RUN CONSECUTIVELY?
 If you buy a new membership / package before your current one ends: The system may pull credits from either membership when you book. To avoid confusion, I recommend using up your current credits before buying another membership /package or asking Tracey to adjust the credit usage.

CORPORATE CLASSES 

DOWNLOAD THE APP

MAKE BOOKINGS USING OUR APP? Download the Achieve App from our booking tips page (at the bottom)

Looking for a team bonding experience that includes a workout? I cater to corporate groups of all sizes and fitness levels. Email us to learn more about our corporate rates and options!

CONDITIONS OF PARTICIPATION

By participating in ANY TORQUE FITNESS REFORMER CLASS OR PERSONAL TRAINING OR STRENGTH HIIT OR NUTRITIONAL COACHING SESSIONS or in discussions between us and you, or generally among TORQUE FITNESS PARTICIPANTS, you expressly acknowledge and accept thatI declare that you are over 18 years of age (or have otherwise provided parental consent if 16 and above) and acknowledge and understand that I have voluntarily chosen to participate in the classes and activities offered by: a. Tracey Tordoff, principal of TORQUE FITNESS NZ is a qualified personal trainer, reformer instructor however Tracey is not a registered nutritionist or neither a medical practitioner, and does not hold herself or any other person participating in TORQUE FITNESS NZ to have formal qualifications in any of these areas.  While some general guidance or discussion may from time to time be provided within TORQUE FITNESS NZ forums on topics touching on these areas, you accept that Tracey Tordoff, TORQUE FITNESS NZ employees, contractors and other members are not purporting to provide professional services or advice in any of these areas. TORQUE FITNESS NZ does not purport to endorse the comments or advice of other members or its accuracy or completeness. Professional advice should be sought where necessary, in particular if you have special dietary needs, physical disabilities or health conditions. b. The fitness workouts/classes provided by TORQUE FITNESS NZ follow a variety of formats. You are solely responsible for ensuring you have a sufficient degree of fitness and physical capability to participate in this exercise format, and/or to seek professional advice from a medical professional if you are unsure. c. If you are pregnant or at postpartum stage you are participating in TORQUE FITNESS NZ fitness workouts/classes at your own risk. It is recommended that such attendee’s should seek professional medical advice and exercise clearance before participating in TORQUE FITNESS NZ workouts / classes, including pregnancy specific fitness workouts / classes. While some general guidance or discussion may be provided in pregnancy workouts/classes, you accept that Tracey Tordoff, TORQUE FITNESS NZ employees or contractors, and other members are not purporting to provide professional services or advice in any of these areas. TORQUE FITNESS NZ does not purport to endorse the comments or advice of other members or its accuracy or completeness. Professional advice should be sought where necessary, particularly if you are pregnant or postpartum. d. TORQUE FITNESS NZ does not provide any warranties or guarantees as to any specific result from participation in the workout/class sessions. e. I acknowledge and agree that Torque Fitness NZ classes are physical activity - they are strenuous and there is a risk of injury including, but not limited to stretches, lifts, use of props, use of reformer machines, gymnastic movements, strenuous bodyweight exercises and other strenuous activities that I am not obliged to perform, nor am I obliged to participate in any activity that I do not wish to do, and that it is my right to refuse such participation at any time during classes. I understand that there are inherent risks in all aspects of physical exercise and I acknowledge that I have been informed of the possible strenuous nature of training. I agree that prior to my participation I will inform Torque Fitness NZ of any known medical conditions or factors that may place me at risk. Torque Fitness NZ may request a medical release from my medical practitioner prior to participation. I will inform Torque Fitness NZ of any symptoms before, during and after participation in a class/session. I have been made aware of Torque Fitness NZ Health & Safety policy and will follow all instruction to ensure my safety & the safety of others in the Studio. f. TORQUE FITNESS NZ shall not be legally responsible for or bear any legal liability for any harm or injury suffered by any participant as a result of their participation in TORQUE FITNESS NZ fitness workouts/classes, and shall not accept any claim for compensation or reimbursement of medical costs associated with this. g. To the extent any other legal claim is otherwise permitted by law and is established against us, our total liability in respect of all claims in connection with any services provided by TORQUE FITNESS NZ shall be limited to the total sum of any membership/casual fees paid by you that relate to the cause of action established. h. I understand that from time to time, Torque Fitness NZ and/or its employees or contractors may film or photograph the classes, activities or services provided by Torque Fitness NZ. By signing the waiver, I permit Torque Fitness NZ to use, publish, reproduce, distribute, create derivative works of, perform, display and/or otherwise use my name, image, voice and likeness, either complete or in part, alone or in conjunction with any wording, for uses including publicity and/or merchandising and/or editorial purposes in any country in connection with any part of the business of Torque Fitness NZ in any manner and in all forms of media whether now existing or developed in the future. I hereby waive any right to inspect and approve the photographs or videos or the printed/digital/electronic matter that may be used in conjunction with them now or in the future, regardless of whether that use is known or unknown. I waive any right to copyright or royalties or other compensation from or related to use of the photography or videos or adaptations thereof. Please note: terms and conditions of this Conditions of Participation and waiver of liability are subject to change without notice.

HELP!

If you need help, want to book, or have any questions but aren’t sure where to start, please don’t hesitate to reach out! You can call or email me (Tracey) — my contact details are at the bottom of the page (just click the icon or type them in). I’m always happy to chat via phone, text, or email!

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torque fitness

tracey tordoff

morrinsville

0274528830

 torquefitnessnz@gmail.com

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OPEN Monday - Thursday 6am - 7pm

+extra induction Wednesday 7pm

Friday 6am -7pm

Saturday, Sunday  8am, 9am, 10am

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