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FREQUENTLY ASKED QUESTIONS

 

 

 

 

 

 

 

 

 

 

 

 

WHAT IS INVOLVED IN SEEING A PERSONAL TRAINER? All you need to bring is a willingness to give it a go. I’ve worked with all ages and fitness levels, and as your Personal Trainer, I’ll take care of everything—from setting up the machines and adjusting the weights to demonstrating each exercise and guiding you through it with support and encouragement. Not every exercise will involve weights—each session includes a variety of movements to keep things engaging, effective, and tailored to you.

HOW DO I MAKE BOOKINGS? Before getting in touch, please take a moment to read through the information on this page. Our initial Consultation is: $49 This gives you the chance to see if my approach is the right fit for you, discuss your goals, and discuss the health screening information. We offer Reformer Pilates or Weight based Personal Training and you may wish to experience both or combine a bootcamp with one or the other - many options! Once you're ready, you can contact us via email or text (details below), or head straight to Wellness Living by clicking the Book Now button. From there, register and purchase the consultation, then suggest a time that suits you.

CAN I SEE A PERSONAL TRAINER IF I HAVE AN INJURY? This depends on what injury you have and stage of rehabilitation. Generally you want to seek medical advice and clearance before exercising. This is when the CONSULTATION is important as I can then assess if you will be ready and provide adaptations to exercises if required.  Please bring any notes or information relating to the injury to the consultation.

DO YOU ASSIST WITH NUTRITION? I’ve studied Nutrition for over 14 years, and it’s something I’m truly passionate about. I’m always happy to have a conversation around how it may support your goals. I’ve helped many clients not just with weight loss, but with improving overall health through food and hydration choices—while also considering factors like stress, sleep, hormones, genetics, and exercise. Please note: I am not a registered Dietitian or Registered Nutritionist.

WHAT IS THE CONSULTATION? This is a $49 no obligation consultation for you to come and see if this is the best option for you and your wellbeing / goals taking around 40 minutes. When this is booked you will be asked to fill in online a Health Screening form. If you have any questions contact me via email or phone so I can help. There are NO contracts or further financial commitments.

HOW MANY SESSIONS SHOULD I BE DOING A WEEK? This depends on your fitness goals, what fitness level you are, how fast your body adapts and recovers. I recommend attending no more than 1-2 sessions a week, to get the best results, however you may eventually add in a Reformer Pilates Class also.

WILL IT JUST BE ME? At my studio you are the centre of attention, there is no one else in the studio.  It is in a private setting with 1:1 attention given to you and all equipment was purchased new.  Privacy & Confidentiality are core components of my business.  However you may choose to workout with a friend or join the BOOTCAMP OPTION (maximum 4)

WHAT DO I NEED TO WEAR & BRING? Please arrive at the studio wearing comfortable workout clothing that allows you to move freely. For hygiene reasons, the following items are essential: *A sweat towel *A water bottle *Clean sneakers (no mud or grass, please) We also recommend having a light meal or snack beforehand—exercising on an empty stomach can cause blood sugar levels to drop quickly, leaving you feeling faint. All other equipment is provided in the studio, and we have a bathroom available for your convenience.

WHAT HOURS ARE YOU OPEN? Personal Training is available Monday to Thursday, while our Pilates Reformer studio operates 7 days a week. Please note: Personal Training will pause for 4-6 weeks over the Christmas period. The Pilates Studio will remain open, except for a short break between Christmas and New Year to allow everyone a chance to recharge.

WHAT DO YOU CHARGE? My session charge is starts at $79 for 55 minutes, which reduces depending on the package you purchase down to $65 OR Two friends are welcome to train together and this cost is $89 per session for two clients or $47.50 each OR I do offer a 25 minute session at $49, which also reduces based on the package you purchase.

WHAT IS YOUR CANCELLATION POLICY? We have a 12-hour cancellation policy for Personal Training sessions. If you can’t make your session, please ensure you cancel at least 12 hours in advance—this way, your session will be automatically credited back to your account. If you cancel within 12 hours or do not show up, the session will be charged. We understand that life happens, but to be fair to all clients and to keep the business running smoothly, we do need to be consistent with this policy. If you're unwell (including COVID) or injured, please get in touch directly via message—we’ll do our best to support you and arrange a credit where appropriate.

HOW DO I CANCEL MY PERSONAL TRAINING? Please cancel your session via the online booking system—this releases the spot back for others to book. We also really appreciate a quick text, especially with as much notice as possible, as it may allow us to reintroduce a Reformer class into that time slot. In this case, we don’t mind receiving early morning messages—thank you for helping us keep things running smoothly!

HOW DO I CANCEL MY PACKAGE? If you find #torque PERSONAL TRAINING isn’t for you, simply send a cancellation request to torquefitnessnz@gmail.com before your next payment is due.  We do not offer a refund, however we can offer a credit to your account to use in another part of the business.

I'M PREGNANT CAN I STILL ATTEND SESSIONS? You sure can.  I have worked with Midwives in the past during clients pregnancy and postnatal if returning soon after birth.  This is to keep you supported and safe as the body changes.  It is important to remain active during pregnancy. ​

WHEN CAN I GET BACK INTO SESSIONS POST BABY? I ask that you wait until at least 6 weeks after you have given birth.  If you want to come back earlier, I request clearance from your medical practitioner.  If you birthed via C-section a 12 week wait is required.   I trained to work alongside Physiotherapists and Obstetricians if there are any post-natal issues. ​

PRE/POST NATAL - CAN I BRING MY BABY?  Yes you can.  I've had some clients bring their babies who've grown into teenagers over the years they have been seeing me.

Fancy a team bonding experience that covers exercise too?   I can cater to all corporate groups and levels of fitness.  Email me to discuss my corporate rates.

TORQUE FITNESS NZ – TERMS & CONDITIONS AND WAIVER OF LIABILITY 1. Acceptance of Terms By enrolling in or participating in any class, session, workshop, program, or service offered by Torque Fitness NZ (including but not limited to Reformer Pilates, Strength, Personal Training, and Nutritional Coaching), or by engaging in discussions with staff, contractors, or participants, you (“Participant”, “you”, or “your”) acknowledge that you have read, understood, and voluntarily agree to abide by these Terms and Conditions, including the Waiver of Liability set out below. If you are under 18 years of age, you confirm that you have obtained parental or guardian consent (minimum age 16 years with consent) to participate. 2. Professional Qualifications and Scope of Advice a. Torque Fitness NZ is owned and operated by Tracey Tordoff, a qualified personal trainer and reformer instructor. b. Tracey Tordoff is not a registered nutritionist or medical practitioner, and neither she nor any Torque Fitness NZ employee, contractor, or participant purports to have formal qualifications in those areas. c. From time to time, general discussion or guidance on nutrition, health, or medical-related topics may occur; however, such discussion should not be considered professional advice. d. Torque Fitness NZ does not verify, endorse, or accept responsibility for the accuracy or completeness of any comments, recommendations, or advice shared by other participants or third parties. e. You should seek appropriate professional or medical advice if you have, or suspect you may have, specific dietary needs, health conditions, or physical restrictions. 3. Fitness Suitability and Responsibility a. You are solely responsible for ensuring that you possess the necessary fitness level and physical capability to participate in any Torque Fitness NZ class or activity. b. You should consult a qualified health professional before commencing any new exercise program or if you have any concerns about your physical ability to participate. 4. Pregnancy and Postpartum Participation a. If you are pregnant or in the postpartum stage, you participate entirely at your own risk. b. You are strongly encouraged to consult a qualified medical professional and obtain clearance before participating in any Torque Fitness NZ class or activity. c. While general discussion or guidance may occur in pregnancy-specific sessions, no professional medical or therapeutic advice is provided. d. Torque Fitness NZ disclaims all liability for any harm arising from or related to participation under these circumstances. 5. Risks and Safety Acknowledgement a. You acknowledge that participation in Torque Fitness NZ classes involves inherent risks, including but not limited to strains, sprains, muscular injuries, falls, equipment-related injuries (including reformer machines and props), and physical exertion injuries. b. You participate voluntarily and may decline any exercise or movement at any time. c. You must inform Torque Fitness NZ of any medical conditions, injuries, or factors that may increase your risk prior to participation. Torque Fitness NZ reserves the right to require medical clearance before allowing participation. d. You agree to follow all safety instructions and studio policies at all times to ensure your safety and the safety of others. 6. Limitation of Liability a. Torque Fitness NZ shall not be legally responsible or liable for any injury, illness, damage, loss, or expense sustained by any participant during or as a result of participation in any Torque Fitness NZ class, service, or activity. b. You expressly waive any claim for compensation or reimbursement of medical or other costs associated with participation. c. To the extent permitted by law, any liability established against Torque Fitness NZ shall be strictly limited to the total of the membership or class fees paid by you in connection with the claim. 7. Results Disclaimer Torque Fitness NZ makes no guarantee or warranty regarding the achievement of any particular physical, nutritional, or performance result. Individual outcomes will vary based on personal effort, medical history, and lifestyle factors. 8. Filming, Photography, and Media Use a. Classes and activities may be recorded or photographed for promotional purposes. b. By participating, you grant Torque Fitness NZ unconditional permission to use, reproduce, distribute, and display your image, voice, and likeness (in full or part) for publicity, promotional, or editorial purposes in any media format, worldwide and in perpetuity, without compensation. c. You waive any right to inspect or approve such material or to seek royalties arising from its use. 9. Memberships, Packages, and Pricing Changes a. Torque Fitness NZ reserves the right, at its sole discretion, to amend, vary, or discontinue any memberships, packages, class formats, timetables, pricing, inclusions, or benefits at any time without prior notice. b. This includes changes to booking rules, cancellation windows, late-cancellation penalties, attendance limits, and refund policies. c. Continued participation or purchase after such changes constitutes acceptance of the updated terms. 10. Bookings, Data Privacy, and Use of Wellness Living Platform a. All bookings, scheduling, payments, and client records for Torque Fitness NZ are managed through the Wellness Living platform (“the Booking Platform”). b. All personal data collected during the booking process (including name, contact information, and payment details) is stored and processed exclusively by Wellness Living in accordance with their Privacy Policy and relevant data protection laws. c. Your personal data is used solely for the purpose of managing your bookings, memberships, and related communication for Torque Fitness NZ. d. Torque Fitness NZ does not store or manage your personal data beyond what is accessible within the Wellness Living system. e. In the event of a data breach, system error, or unauthorized access of personal data held by Wellness Living, any claim, complaint, or cause for redress lies solely with Wellness Living, as the data controller. Torque Fitness NZ shall not be held liable for any such incident beyond its control. 11. Amendments to Terms These Terms and Conditions, including the Waiver of Liability, are subject to change without notice. The updated version will be made available via Torque Fitness NZ’s website, booking platform, or other communication channels. Continued participation constitutes acceptance of any revised terms.

CONDITIONS OF PARTICIPATION

PRE/POST NATAL CLIENTS

CORPORATE FITNESS 

SICK OR CANCELLATIONS

HELP!

If you need HELP, maybe you want to book or have questions but don't know what to do. Please - ring me (Tracey) or email me, details at bottom of the page (click on symbol or key it in!) I AM ALWAYS AVAILABLE TO TALK, TEXT OR EMAIL.

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torque fitness

tracey tordoff

morrinsville

0274528830

 torquefitnessnz@gmail.com

OPEN Monday - Thursday 6am - 7pm

+extra induction Wednesday 7pm

Friday 6am -7pm

Saturday, Sunday  8am, 9am, 10am

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